Bradford Pugh

Hi, I'm Bradford Pugh. Welcome to my profile!

Bradford Pugh's Bio:

Bradford Pugh's Experience:

• Senior Project Engineer at IT Solutions, Inc.

  August 2014 - December 2014

  IT Solutions is a company that manages the IT needs of many company's throughout Indiana from basic it needs to full projects. As a project engineer I was responsible for large projects. o Project Management - I was responsible for managing my own projects from 1 day projects to month long multi computer roll outs. To ensure they were finished on time and done to the customers' expectations o Clients - I would have to stay up today on documentation for each client I managed and know their systems and network to ensure if we had issues we would be able to resolve them or prevent outages. o Disaster Recovery - Managed, Setup and installed Double Take installs, Symantec Backup Exec, Veem and multi-location scale replication. o Server Management - My project were more on the backend server side. VMware, Scale San(s), Double Take Disaster Recovery, Exchange, Exchange to office 365 migrations, Hyper-V management along with disaster recovery plans. Active Directory installs including rebuilds or adding 2nd Active Directory server(s). o Technology - Double-Take Avaliblity, Double-Take Move, Windows 2003 - 2012R2, Exchange 2007 - 2013, Active Directory, GPO's, Microsoft SQL 2005 - 2012, VMware, Hyper-V, Team Viewer, connect wise,

• Support Specialist II at Vision Solutions

  October 2013 - August 2014

  Vision Solutions is a software company that makes disaster recovery software called Double-Take Availability and Double-Take move. I am responsible for phone calls and support incidents for Windows and Linux. o Customer Care - This is number one for Vision Solutions. I am responsible for answering all phone calls and incidents. We had to follow our SLA for all responses and escalates of cases to ensure the best support. o Disaster Recovery Planning - I have helped customers develop their disaster recovery for their systems from Site to DR, Cluster(s) to Cluster(s), Virtual to Virtual using VMware and/or Hyper-V. o Server Management - We would need to trouble shoot any issues with Double-Take this would mean looking over their systems to ensure they had no issues from resources, configuration to drivers of the system and Double-Take Products. o Technology - Double-Take Avaliblity, Double-Take Move, Double-Take Share, Windows 2003 - 2012R2, Exchange 2007 - 2013, Active Directory, GPO's, Microsoft SQL 2005 - 2012, VMware, Hyper-V, Right Now Ticket System.

• Systems Administrator at Enzu Inc.

  April 2012 - September 2013

  Responsible for overseeing the day to day operations for Customer Support. Helped with billing issues that may have come in to the ticket system as this was part of customer support. o Customer Support - Level 2/3 Technical Issues / Tickets o Systems Administration - 5,000 + Servers / 20,000 + Virtual Machines mixture of Linux & Windows o Disaster Recovery Planning - I have helped customers develop their disaster recovery for their systems from Site to DR, Cluster(s) to Cluster(s), Virtual to Virtual using VMware and/or Hyper-V. o Server Management - CentOS, Debian, Ubuntu, Windows Server 2003/2008 Hypervisors: Xen ParaVirtualized, HVM and OpenVZ

• Systems Administrator at Creative Technology Solutions, LLC

  February 2012 - April 2013

  Creative Technology Solutions Manages 30+ nursing homes across Illinois and Indiana. I am responsible for all phone calls and support tickets for both states. I also manage all the hardware in Indiana at 17 locations. o Customer service - This is number one for TikTek. I am responsible for answering all phone calls and support tickets. I was also responsible for monitoring all systems to ensure they were up and running as they should be. o Disaster Recovery Planning - I have helped develop their disaster recovery for their dell 990's that ran all of the nComputers along with the Microsoft SQL servers. They did not have a reliable backup plan in place. o Web Site Design - I helped them develop their web site and get this project going as they did not have a web site beforehand. o Server Management - They run 2 VMware 4.1 with about 19 virtual machines, I managed VMware along with the servers with in VMware. Ranging from windows 2003 server, windows 2008 server, windows 2008R2 server, windows 7, Microsoft SQL along with backup plans and maintenance plans. I also managed all of the servers in Indiana that controlled the nComputers in ever facility. o Technology - Windows 2003 - 2008R2, Active Directory, GPO's, Microsoft SQL 2005 - 2008, Windows 7, Windows XP Meraki Routers, SonicWall Firewall, Logmein, VMware, ZenDesk Ticket System, Docutrack, Frameworks, nComputers, and vSpace.

• System Administrator /CTO at Vortech inc

  September 2000 - May 2011

  I always had a wide range on responsibilities at Vortech Inc. as I helped start the company as the CTO. I was also responsible for hiring, new technologies, network maintenance & security, hardware, operating systems and management of finances and reported directly to the partners of the company. I worked with all 3rd party vendors on routers, switches, servers, hardware and software. Selected Highlights: o Company Planning - As this was a new company I designed and implemented the network, hardware and software. I grew the company to 25 employees, 500+ servers and over $2 million a year profit in under 3 years from the ground up using the newest technologies available. o Customer Service - We took pride in our customer service be it ticket system or phone support. With over 250,000 direct clients this could be a challenge but we have had great success and very high reviews over the years under my management. o Disaster Recovery Planning - Designing and planning for just about any disaster using multiple data centers and redundant backup systems, we never had a failure of hardware that we were not able to fully recover. I was very preventative in making sure any hardware or software issues were solved ahead of time. I had less than .5% failure rate of live systems. o Telecommunication Upgrades - We started with T1's in 2000 and upgraded over the years to multiple Gige fiber. I planned all upgrades with minim downtime to no downtime. o Technology - Managed a cluster of 500 Servers using Windows 2000, Windows 2003, Windows 2008 + R2 with IIS, CentOS, FreeBSD, VMWare, including Web servers using IIS and apache, SQL servers using mySQL and Microsoft SQL. Our VMWare 3.0, 3.5 and 4.0 Cluster for VPS customers running Exchange or other specialized software.

Bradford Pugh's Education:

• Brookville high school

  1991 – 1995
  GED

Bradford Pugh's Interests & Activities: